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<strong>Hotel and Lodging</strong><strong>Restaurant and Bistros</strong><strong>Lounges / Pubs</strong> <strong>Assisted Living</strong>

Hotel and Lodging

During a visit to your hotel, which can consist of one to five nights, our Quality Brand Auditor will creatively engage in a number of daily guest experiences and document the results for analytical review.

Restaurant and Bistros

Through our Restaurant Quality Brand Audit, we are able to capture the dining experience in detail and assist in identifying solutions to improve sales, reduce cost and increase the repeat customer to your establishment.

Lounges / Pubs

Through our Lounge/Pub Quality Brand Audit, we are able to capture the lounge experience from the customer perspective beginning with the arrival into the parking area and ending with the payment process and departure.

Assisted Living

Hospitality Now is designed to assist both the large corporation and the small independent operator in maintaining the hygienic and safe delivery of the thousands of meals you might be serving daily.

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Mystery Shopping AND Quality Brand Audits

For more than two decades, Hospitality Now has been “a partner” in our clients’ business — especially in the hotel, food service and hospitality industries — by monitoring and measuring that customer experience firsthand throughout the world.


Hotels, Resorts and Spas


Assisted Living


Restaurants / Bistros

About Hospitality Now

Hospitality Now is a worldwide professional leader in providing Brand Quality Auditing and Mystery Shopping Services.  Through repetitive live, onsite visits, we capture detailed analysis of the customer experience, operational insight and the employee impact within global corporations in the Hospitality and Food Service Industry.  Based in the USA with international  teams located throughout the world to accommodate your needs at any destination.

As a private company, we are dedicated to working one-on-one with our clients, developing a thorough understanding of the client’s philosophy and objectives.  Hospitality Now fully appreciates the importance of our clients’ customer base, impression and brand loyalty.  Consequently, we embed identified goals into customized, tailored audits and analyses – coupled with real-time online reporting that enables implementing immediate resolutions.

Our focus not only includes current deficiencies, but also identifies “success stories”, which are critical to return on investment.

  • Auditors – knowledgeable and industry experienced in management/key supervisory positions.
  • Customized audits propriety to the individual needs of the client.
  • Secure online reporting system.

Solutions

Client Testimonials

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    Jennifer Brown

  • Lorem Aliquam pulvinar vehicula ante vehicula egestas. Vivamus convallis hendrerit gravida. Donec dui erat, mollis sed eros sed, molestie malesuada lectus. Pellentesque eu sem diam. Morbi consequat, ante eget tincidunt pellentesque, justo libero commodo leo, ac feugiat libero enim hendrerit mauris.

    John Doe